Short-stay management in Cartagena
Guest communication in Bocagrande Here is what changes in this sector and what has to be reviewed before activating the property.
Messages are handled by the reservations and guest team, not by the owner. They arrive through the distribution network channels and through direct contact, and they are worked from a single inbox so one person carries the conversation from the first question to checkout day. The work has three layers: the pre booking inquiry, where availability, conditions, and house rules get clarified; coordinating the arrival; and questions during the stay. This role is different from concierge work. Here the operation and the agreement with the guest are settled, while concierge attention goes to the experience in Cartagena. It is also the channel where screening happens, since traveler type, group size, and reason for the trip are asked about before anything is confirmed. That lowers the risk to the property, though it does not remove it. The typical failure is the owner replying in parallel on his own: versions cross, different promises get made, and holding a condition with the guest afterward becomes hard.
What Bocagrande is, and what changes there
Bocagrande works like a mature resale market, with consequences that do not repeat up north. The counterparty is almost never a builder: it is a long-standing owner or, very often, an unsettled sucesión, an estate proceeding, whose heirs live in different countries, so closing depends not on one power of attorney but on several, and on the partition among them. The registry record is old too: it was opened when the building was submitted to the condominium regime, it carries legacy entries such as cancelled mortgages, patrimonio de familia and afectación a vivienda familiar, both family-home protections, or lifted attachments, and the recorded area does not always match a current survey, so you compare the registry record against the deed and against the unit's floor plan. The peninsula is also land reclaimed from the sea under subdivisions the District authorized in their day, and the oldest deeds still carry references to those parcelaciones, the original platting. Day-to-day power sits with the owners' assembly and its manager, so in a tower with a long record of decisions the minutes and the status of the condominium's lawsuits matter more than the brochure.
Want us to manage your apartment in Bocagrande?
We check whether the property is eligible and explain how the channel manager works.
Mexican buyer
Two currencies are called pesos in this transaction, so always say which one you mean: the contract is signed in Colombian pesos while the money leaves in Mexican pesos. The transfer is converted, enters through the regulated exchange market with its declaración de cambio and is registered as foreign investment with the Banco de la República, which is who to ask about how and in whose name. The poder for signing from abroad is granted before a Colombian consul in the city where you live or before a notario público and then apostilled, and which of the two the Cartagena notarÃa wants is confirmed with that notarÃa and with the CancillerÃa before you fly anywhere to sign. Visa rules and the cédula de extranjerÃa are not the same for every nationality and belong to Migración Colombia: entering without a visa to visit the city and settling in it are two different situations. The tax question to settle with an accountant in each country is whether a treaty exists between Colombia and your country and what it says about rental income and about ganancia ocasional.
The next step
Write to us with what you are looking for and we will send you what is available. Availability, price and the terms of each property are confirmed before any offer.
Want us to manage your apartment in Bocagrande?
We check whether the property is eligible and explain how the channel manager works.